Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Orders are processed within 2-5 business days, then shipping times are:

  • United States: 5-7 business days
  • Canada: 7-12 business days
  • Australia & Everywhere Else: 10-30 business days

Do you provide tracking information?

Yes! All orders include tracking. You'll receive a confirmation email with tracking details once your order ships.

What if my package is lost?

Contact us at rakelmacc@gmail.com or contact the carrier directly using your tracking details.

Can items ship separately?

Yes, items may ship from different production facilities. You'll receive tracking for each package.

Returns & Exchanges

Can I return or exchange my order?

Since all items are custom-made just for you, we don't accept returns for change of mind, size, or color preferences.

What if my item arrives damaged or defective?

We'll make it right! Contact us within 30 days with clear photos of the issue, and we'll arrange a replacement or refund through our print provider.

Custom Products

How are your products made?

All RakelMacc items are custom print-on-demand products, created specifically for each order through our trusted printing partners. We believe this is a more environmentally friendly way to shop, as products are not mass-produced and only exist when someone wishes them to exist, reducing waste and overproduction.

Can I cancel my order?

Orders are final once placed and payment is processed, as production begins immediately.

What if I made a mistake with my personalization?

Please double-check all details before ordering. We can't accept returns for buyer errors in personalized items.

Payment & Pricing

What payment methods do you accept?

We accept the following secure payment methods:

  • 💳 Credit & Debit Cards: Visa, Mastercard, American Express, Discover
  • 📱 Digital Wallets: Shopify Pay, Apple Pay, Google Pay
  • 🏦 Other Methods: PayPal and other options shown at checkout

All payments are processed securely through Shopify's encrypted payment system.

Are there additional fees for international orders?

For orders outside the United States, additional customs or duties fees may apply and are the customer's responsibility.

Still Have Questions?

We're here to help! Contact us and we'll get back to you as soon as possible.

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